web analytics, a measure of success part two
Most web site owners would like visitors to spend more time on their website looking at their products/services or content, but getting people to stick around your website is not always the easiest thing to do. Website owners much like their brick and mortar counterparts simply don’t understand why no one is buying their products, visiting their stores or why they don’t receive business referrals from their website. There is something that I call the 5 W’s of website visitors, if you don’t know your W’s it is going to be very hard to even attempt to understand your customer, so here they are: Who they are (Demographic information), Where they came from (referring site/search engine), What search term they used (keyword(s)), Where they went on your site (Visited pages) and What time did they spend on your site (Bounce Rate/Visit Duration).


