Premier Support
We're here for you.
We do things differently than a lot of other agencies. We pick up the phone, respond to emails promptly and handle any site maintenance, updates, and support requests in record time.
Every website subscription plans come with outstanding support, so you can spend more time running your business and less time managing your website.
Unmatched support
Every website plan comes with proactive and exceptional hardware and software support.
Full Daily Backups
We back up all of our websites at least once every day. Should an issue ever be encountered, we can restore your website with the push of a button.
Phone, Chat & Email Support
No one likes unanswered questions or not being able to reach support. You can reach out to us easily by email, chat, or phone, and we are always happy to help.
Fast Reaction Time
We take pride in our quick response time. Our talented staff will make short work of any billing or technical support issues you may have typically on the same day.
WordPress Updates
You will never have to worry about updating WordPress, your website theme, or plugins. We maintain every aspect of your website’s software.
Server Updates
No one likes a slow website or security issues. Our servers are maintained regularly to ensure your site loads reliably, fast, and with the latest security patches.
Security Updates
We manage everything from the latest server security patches to WordPress Core, theme, and plugin patches. No sending of tickets or emails; we do it all.
24/7 Monitoring
We monitor the state of our web servers and your site 24/7. If there is a server-related issue, we can react within minutes to resolve the issue.
Regular Uptime Checks
We perform 720 daily uptime checks with our New Relic performance monitoring tool, enabling us to react speedily to any issues before they cause problems.
Website Training
Every website plan comes complete with a complimentary 60-minute one-on-one webinar training session from our WordPress experts.
Website updates & training
We can update your website content and photos or provide online training at an affordable hourly rate.1
1-3 Day Turnaround
Our website update turnaround time is second to none. We will typically have your website updates completed within 1-3 business days.2
Text & Content
Updating your site doesn’t have to be complicated. Submit a ticket with the content changes, and we will email you when completed.
Photos
Ensure your site always looks its best. We can professionally crop, position, and update any image on your site, from photo galleries to site imagery.
Phone Consultation
Running a business online can be complicated. We love talking shop and encourage you to reach out with any questions or concerns you may have.
Webinar Training
Hone your skills with our professional one-on-one webinar training. Learn things like how to manage your site, market your products or run a good email campaign.
Email Markeitng
From one-off emails to managing a whole campaign, we have the experience to properly run successful email marketing campaigns for your businesses or organization.
Disclaimers
- 1. Base rate of $125.00/hr. billed in 15 minute increments.
- 2. 1-3 day turnaround does not include weekends, holidays or any delays due to lack of content or communication from the client.
