Terms of Service

Stylized image of a man and woman working on a computer
Table of Contents

Terms of Service

These Terms of Service are effective as of October 15th, 2021

You, or your company, hereafter client, is engaging Engines of Creation Web Design & Development, Inc., hereafter EOC, as an independent contractor for the specific project of developing and/or improving a web site, code, programming application, and/or assisting with digital marketing or any other service noted in the project proposal or outlined in our service description. The client hereby authorizes EOC to access any account necessary and authorizes EOC with “write permission” for the client’s web pages, social media accounts, advertising accounts, and any other files, accounts or programs, etc. which need to be accessed and changed for this project.

Standard Maintenance and Hourly Rates

Rates will be based on the nature of the changes necessary to complete the request. The amount charged will be based on current hourly rates for the service requested, unless service is a flat rate fee or unless negotiated between the client and EOC in a written agreement as an addendum to this document.
– The minimum charge is 1/2hr; Consecutive time billed in 1/2hr. increments, 
– Retainers for services, i.e) maintenance plans, projects, etc. are billed in 15 min increments.
– The minimum hourly rate is $125/hr. Unless otherwise noted.
– The client is responsible for all external and third-party fees or charges. i.e.) Software for social media posting, advertising spend, software licenses etc.

Payments of fees

Fees to EOC are due and payable on the following schedule:

Third-Party Costs & Pass-through Billing: Any third-party costs paid on behalf of the client by EOC, and not paid directly by the client to that vendor/party will be marked up a minimum of 15% to cover the cost of credit card processing & billing administration, this includes one-time, monthly or other recurring fees or licenses.

SEO, Marketing, Digital Advertising, SAAS, and Subscription-Based Products including Plans and Packages: All payments and services are due in advance for the coming 30 day period.

Payments: All payments will be made in U.S. funds. All payments are due upon receipt. Clients will be given (3) three business days upon completion for final review and approval for any specific project. Payments must be received no later than (7) seven days from the sent invoice. Any monies past due will result in an additional $35.00 charge.

Subscription-based product billing must be auto-billed to a credit card or paid annually by check. 

Subscription-based Website Plans: Basic, Starter, Pro, Business: Billing begins 30 days after signing, regardless if your website is live/active. This schedule is worked into our pricing model and is a continuation of your onboarding until launch, in addition, this encourages you to provide us with your content quickly. 

You agree that in any case that you refuse payment or your payment fails billing, Engines of Creation Web Design & Development will retain all rights to material until full payment is received including late penalties, charges, legal fees and/or collection fees, and retains the option to remove or “turn off” the client’s website, services or advertising/marketing campaigns from view. This agreement becomes effective only when signed by the client and an initial down-payment, onboarding, or payment is received. Regardless of the place of signing of this agreement, the client agrees that for purposes of venue, this contract was entered into in Montgomery County, New York, and any dispute will be litigated or arbitrated in Montgomery County, New York.

a.) Non-payment due to chargebacks or canceled checks for services knowingly purchased from EOC,  EOC shall immediately shut off services for that client and will pursue full legal recourse against the client to recoup any and all losses and fees.

Legal Information

EOC warrants the functions of any website or programming specifically done by EOC for a period of 3 months. If any defects arise, EOC will make any necessary changes to these Web Pages to restore functionality; except in cases involving hacking or malicious acts, changing technology, including but not limited to: Internet Browsers, updates & changes to third party plugins or software, changes to the Internet, changing local state and governmental regulations, guidelines etc. and/or if the bug/error or defect is the result of third party application, and/or modification of the website or code by any other party other than EOC, then the entire risk as to the quality and the performance of the Website, program or application, etc. lies solely with the client.

Indemnification

In no event will EOC be liable to the client or any third party for any damages, including any lost profits, lost savings, or other incidental, consequential, or special damages arising out of the operation of or inability to operate these Web pages or Web site, in all cases, including cases of non-payment, even if EOC has been advised of the possibility of such damages. The client agrees to protect, and legally defend EOC and its subcontractors from any claim, suit, penalty, tax, etc., from any third party claim or suit that might arise for any reason. If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Claims for defects, damages, and/or shortages must be made by the client in writing within a period of fifteen (15) days after delivery of all or any part of the order. Failure to make such a claim within the stated period shall constitute irrevocable acceptance and an admission that they fully comply with terms, conditions, and specifications.

Opportunity to Cure

Prior to any claim for damages being made, you must provide EOC with reasonable notice of any alleged deficiencies in performance, and EOC shall have a reasonable opportunity to cure any alleged defect in performance.

a.) SEO/Marketing & Digital Advertising & Services: We work closely with our clients to identify realistic goals and timelines and employ the appropriate mix of tactics to achieve them. EOC shall be given the opportunity to cure as stated above. If we are unable to cure any alleged defect in performance, we offer to terminate our agreement and if pre-paid we will refund any unused portion of the contract. Setup/Onboarding charges are non-refundable.

b.) EOC reserves the right to review each account claim for refunds. If anyone or any agent other than EOC has performed/performing work or is engaging in unspecified search engine optimization, search engine marketing activities related to your website without consultation with our SEO team prior, any and all rights to claims will be forfeited by the client.

c.) Late payments will be considered a breach of this agreement and will forfeit all rights to claims by the client since no work shall be performed without payment; non-payment or late payment is deemed as an obstruction of the SEO or Marketing process.

d.) SEO & Digital Marketing/Advertising Terms: EOC MAKES NO WARRANTY, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE SERVICES PROVIDED HEREUNDER, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF RELIABILITY, USEFULNESS, MERCHANTABILITY, and FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, OR THOSE ARISING FROM THE COURSE OF PERFORMANCE, DEALING, USAGE OR TRADE. By signing this agreement, you acknowledge that EOC neither owns nor governs the actions of any search engine or advertising network, or social media platform, etc. You also acknowledge that due to fluctuations in the relative competitiveness of some search terms, recurring changes in the search engine algorithms, and other competitive factors, it is impossible to guarantee number one rankings or consistent top ten rankings, or any other specific rankings or performance for any particular search term or marketing campaign.

Limitation of Liability

Notwithstanding any provision to the contrary, the total liability of “EOC,” and its employees and consultants, for all losses, damages, costs, and expenses, including attorneys fees, shall not exceed the aggregate amount paid to “EOC” under this Agreement, regardless of the legal theory under which such liability is imposed. Some jurisdictions do not allow excluding or limiting implied warranties or limiting liability for incidental or consequential damages, and some jurisdictions have special statutory consumer protection provisions that may supersede the foregoing disclaimers and limitations. As a result, these disclaimers and/or limitations may not apply to you if prohibited by law.

Claims

Proofing of Final Product: EOC shall make every effort to ensure the final product is free of any grammatical and spelling errors, before giving the final product to the client, however it is agreed that it is the client’s responsibility to ensure that there are no errors contained in the final product and it is agreed that EOC will not responsible or held liable, and the client will INDEMNIFY EOC as stated in section #4 of this document.

Confidentiality

All correspondence and documents provided will be treated as confidential between the client and EOC, unless consent has been granted by both parties involved unless co-operating with law enforcement or other government agency.

Laws Affecting Websites & Electronic Commerce

From time to time governments enact laws and levy taxes and tariffs, change or add local state and governmental regulations, guidelines, etc. that may affect the internet, your website, or electronic commerce. The client agrees that the client is solely responsible for complying with such laws, taxes, regulations, guidelines, tariffs, etc., and that the client will hold harmless and INDEMNIFY EOC, and that the client shall protect, and legally defend EOC and its subcontractors from any claim, suit, penalty, tax, or tariff, etc. arising from the client’s exercise of Internet electronic commerce and/or operation of a website.

In addition, you agree to abide by the terms of service of any third-party software/service provider that is used or offered with your plan, website, website marketing, etc. This may include email marketing providers, ecommerce platforms, plug-ins, reputation software etc.

Copyright to Web Pages

*Subscription-based websites: a.k.a. website packages/Plans or other marketing solutions which are paid monthly are considered a subscription-based product, usage ends upon cancellation of said service; the design or content may not be transferred, copied, or ported to another platform, and ownership and the copyright is solely the property of EOC at all times.

In any case, all programming and website code is considered the intellectual property of EOC, and its ownership is not transferred to the client; in addition, it shall not be re-distributed or re-sold for any reason without the expressed written permission of EOC.

Engines of Creation web design & development retains personal rights to use the completed project for the marketing and advertising of services.

Sole Agreements

The agreement contained in this “Terms of Service Agreement” constitutes the sole agreement between EOC and the client regarding your service, website, or plan. Any additional work not specified in this contract, scope of work, or in your service, must be authorized by written change order, and potentially subject to additional fees and/or charges.

Initial Payments and Refund Policy

This agreement begins with an initial payment, set up or onboarding fee. If the client halts work and apply for a written refund within 3 days, any work completed shall be billed at current hourly rates or 20% of the project cost, whichever is greater. The refund amount will be deducted from the initial payment, the balance of which shall be returned to the client. If, at the time of the request for a refund, work has been completed beyond the amount covered by the initial payment the client shall be liable to pay for all work completed at a current hourly rate(s) and in accordance with the section titled “Payment of Fees” of this agreement. *Annual Commitments must be paid in full, regardless of cancellation requests.*No portion of this initial payment will be refunded unless a written application is made to EOC.

Cancellation of Service

Cancellations of Service must be made by email to support@enginesofcreation.com, according to guidelines for your specific service. The client will be responsible for the full contract term length, this includes unused portions of services. Upon cancellation, the client may choose to pay in full the complete unused contract length to EOC or continue monthly billing until the contract is paid in full.

Subscription-based Website Plans: Basic, Starter, Pro, Business: You may cancel anytime after 6 billing cycles.

Upgrades and downgrades to subscriptio-based website plans: Answer: You can downgrade after 180 days on any package, features may be lost.
You can upgrade to the next plan by paying the setup charge of the next level chosen package.

Domain Name Serice

EOC can assist the client to obtain a Domain Name (i.e www.yourcompany.com). The domain name will be the property of the client and as such the client will be solely responsible for maintaining said service and any resulting fees. EOC does not warrant that the Domain Services will meet the client’s requirements or that these services will be uninterrupted or error-free. The entire risk in obtaining and maintaining the client’s domain name lies with the client.

Advertising & Web Signature

The bottom of the client’s website will contain a link to enginesofcreation.com. This link will be made unobtrusive and is generally found at the bottom of the home page so it does not interfere with the client’s content. Engines of Creation also reserves the right to publish and advertise the completed work online for purposes of promotion.

Consulting for the Web Page

Your project retainer covers consultation time, meetings, phone calls, and emails related to your project scope. During the project, you are billed for this time at the appropriate rate of service.

Right to Refuse

EOC reserves the right to refuse service for any reason. (Subject to a full refund of all monies received minus work performed or service delivered) In no event will EOC be liable to the client or any third party for any damages, including any lost profits, lost savings, or other incidental, consequential, or special damages arising out of the refusal of services even if EOC has been advised of the possibility of such damages.

Production Schedule/Delivery of Project

The client will assume any costs related to the project. Any alteration or deviation from the scope of work/specifications by either party will be accepted only upon prior written approval. EOC shall not incur any liability or penalty for delays in the completion of the project due to actions or negligence of the client, unusual delays, unforeseen illness, or external forces beyond the control of EOC. If such event(s) occur, it shall entitle EOC to extend the completion/delivery date, by the time equivalent to the period of such documented delay.

Scope of Work

See proposal document or service description.

Amendments and Addendums

_____________________________________

Please Read

BY SIGNING THIS AGREEMENT ABOVE, AND/OR USING THE SERVICES OFFERED BY EOC, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO BE BOUND BY THE TERMS AND CONDITIONS CONTAINED HEREIN AS WELL AS ALL POLICIES AND GUIDELINES INCORPORATED BY REFERENCE.

EOC reserves the right to change or modify any of the terms and conditions contained in this Agreement and any policy or guideline incorporated by reference at any time and from time to time in its sole discretion, and to determine whether and when any such changes apply to both existing and future customers.

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT SIGN OR SIGN UP FOR SERVICE. IF YOU DO NOT AGREE TO THE TERMS OF ANY MODIFICATION, DO NOT CONTINUE TO USE THE SERVICES AND IMMEDIATELY NOTIFY EOC OF YOUR TERMINATION OF THIS AGREEMENT IN THE MANNER DESCRIBED IN SECTIONS TITLED “Initial Payments and Refund Policy” and “Cancellation of Service” ABOVE. The signer agrees to the terms of this agreement on behalf of his organization or business and is authorized by the said entity to sign legal agreements.